FAQ

Technical Support FAQ
1、How to register ProWeatherLive weather platform?
Visit https://proweatherlive.net click "Create Your Account" button then follow the instruction to create your account.
2、If not able to connect to wi-fi or no wi-fi connection
Check the WI-FI icon on the console display, it should be on if connectivity is successful. Make sure you connect to 2.4G band of the WI-FI router (5G not supported).
3、How many device can be connect to ProWeatherLive?
ProWeatherLive basic account allow user to connect 3 devices.
4、7-in-1 wireless sensor array id intermittent or no connection
Make sure the sensor array is within the transmission range, if it still does not work, reset the sensor pair with console again.
5、How should I contact CCL if I have any questions?
You can reach us via sales_inquiry@cclel.com
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